Communication Policy:
The concierge department handles scheduling and availability requests only. All HR-related questions, including those about payment, mileage reimbursement, and other inquiries, should be directed to HR at
[email protected]. This ensures efficient and appropriate handling of your requests.
Messages to the concierge department should be for non-HR related items such as cleaning updates, walkthrough updates, check-in calls, scheduling conflicts, and safety issues.
Payment Structure:
Subcontractors will be paid an hourly fee as specified in their contract. This hourly fee will serve as proof of their earnings.
At times, the company will run promotions to designated cleaners to incentivize and help them earn higher earnings. These promotional offers will be sent out by HR and must be posted on this page to be valid. They will have a clear start and end date. Subcontractors must confirm their acceptance of these terms in writing or via text to the department offering the promotional terms. This ensures clarity and mutual agreement on any rate changes.
Once the subcontractor has been hired, any pay increases will be communicated via email from
[email protected]. This ensures that all subcontractors receive official notification of any changes to their compensation.
Availability Requirements:
Subcontractors are expected to be available between 10:00 AM and 6:00 PM, with the last appointment starting no later than 3:00 PM Eastern Time. Subcontractors must be available at least 5 consistent days a week, including one Saturday. They can rotate one day off if needed or be off on the Saturday, but they must manage this on their schedule.
Performance Bonuses:
Current bonus allocation is $5 per review. During special performance periods, this can increase to $10 per review. Affordable Cleaning Today reserves the right to adjust bonus rates as deemed appropriate, which will be reflected in payroll.
Heavy Cleaning Policy:
Heavy cleaning tasks include dealing with soap scum, mildew, and grime. Subcontractors must assess if these tasks are health-related and if they can be performed with the available equipment.
Subcontractors should notify the concierge department and take pictures of heavy cleaning items for review. Payment for heavy cleaning will be determined based on the nature and extent of the work required. Payments can range from an additional hour to $20 to $30 per cleaning job for heavy cleaning.
Non-Communication Policy:
If a subcontractor is unresponsive for two working days after having potential cleanings, they will be placed in a "halt status."
If there is no communication for five days, the subcontractor will be considered for termination.
Supervisor Communication Policy:
Supervisors at Affordable Cleaning Today have special privileges regarding communication. They should reach out to their designated point of contact (POC) for respective information.
Survivability Clause:
In the event that Affordable Cleaning Today's main operations are under threat, the company reserves the right to cancel any promotions or reduce review bonuses, performance bonuses, and all other bonuses. In such cases, compensation will revert back to the last offer made either by HR or as specified in the subcontractor's contract. This measure is necessary to ensure the continuity of business operations.
Designated Cleaner Criteria:
To be considered a designated cleaner, a subcontractor must:
Be available for the full day, not just for one cleaning, but for multiple cleanings throughout the day.
Communicate effectively by picking up the phone and responding to text messages promptly.
Promote the company and work towards obtaining positive reviews.
Consistently provide high-quality cleaning services, receiving high praises and good feedback from clients.
Maintain a professional demeanor at all times.
Assist the company in innovation and continuously meet the standards set in their contract and these terms of services.
Tipping and Promotional Earnings Policy:
If a subcontractor is in a promotional rate and exceeds earnings of $2000, the cleaner will be paid whichever is greater between the promotional rate and the terms of the promotion regarding earnings.
Subcontractors should direct any questions regarding promotions to HR. Additionally, inquiries about when one billing period starts and another ends should also be directed to HR.
This agreement is made and entered into by and between Affordable Cleaning Today LLC (hereinafter referred to as "Contractor") and the subcontractor upon acceptance of the terms outlined in this document.
Trial Period Agreement for Affordable Cleaning Today
Introduction of Trial Period:
This agreement initiates a
two-week trial period with Affordable Cleaning Today upon the signing of this contract. The specific starting date will be determined by our scheduling availability and communicated to you promptly.
Objectives of the Trial Period:
The trial period aims to assess your suitability for the role based on key performance areas, including:
Cleaning Experience: Proficiency in standard and specialized cleaning tasks.
Communication Skills: Effective understanding and conveyance of information with clients and team members.
Team Interaction: Professional and amicable engagement with team members.
Instruction Compliance: Adherence to instructions and guidelines from team leaders and clients.
Commencement and Flexibility:
The exact start date for your trial period depends on our current team's schedule and will be communicated to you when available. Your patience and flexibility are appreciated.
Performance Evaluation:
During this trial period, your abilities will be showcased, and your performance evaluated based on the criteria mentioned above.
Recurring Client Loss and Performance Policy:
Policy on Loss of Recurring Clients Due to Poor Performance: It is crucial for the sustainability and reputation of Affordable Cleaning Today LLC that all subcontractors maintain a high standard of service to ensure client satisfaction and retention. In the event a subcontractor is responsible for the loss of two or more recurring clients due to poor performance, the following actions may be taken:
Initial Review: The subcontractor's recent performance reviews, client feedback, and circumstances leading to the client loss will be thoroughly evaluated. The subcontractor will be given an opportunity to present their side of the story.
Halted State: Depending on the severity of the situation and the subcontractor's history, they may be placed in a temporary halted state. During this period, they will not receive new assignments. This is intended as a remedial measure, allowing time for performance improvement plans, retraining, or corrective actions to be implemented.
Termination: If a pattern of losing recurring clients due to poor performance persists, or if there is a significant breach of contract, termination of the subcontractor agreement may occur. This measure is considered a last resort and will be taken only after all other remedial actions have failed or in cases of gross negligence or willful misconduct.
Support and Improvement: Affordable Cleaning Today LLC is committed to supporting its subcontractors in achieving and maintaining high-performance standards. Resources for improvement, including training and feedback sessions, will be made available to subcontractors at risk of falling into this policy's criteria.
Re-Evaluation for Reinstatement: Subcontractors placed in a halted state for performance issues may be eligible for re-evaluation and reinstatement, contingent upon demonstrated improvement and commitment to meeting Affordable Cleaning Today LLC’s standards.
Policy on Unprofessional Conduct:
Subcontractors are expected to maintain the highest standards of professionalism when interacting with clients of Affordable Cleaning Today LLC. This includes refraining from engaging in unauthorized deals, offering additional services without company approval, involving third parties in their work for Affordable Cleaning Today LLC clients, or soliciting large tips before performing a job. Any communication with clients that deviates from authorized channels or approved content must be promptly reported to Affordable Cleaning Today LLC. Failure to adhere to these guidelines may result in disciplinary action, up to and including termination of the subcontractor agreement. This policy ensures that all client interactions are consistent with the company’s standards and ethics, preserving trust and quality in the services provided.
Equipment Return Policy with Financial Recourse:
Subcontractors are responsible for returning all cleaning equipment provided by Affordable Cleaning Today LLC upon termination of their subcontract or when the equipment is no longer needed for their assigned tasks. The equipment must be returned in good working condition, subject to inspection by the company. In the event of failure to return the equipment, or if the equipment is returned in a damaged state, the subcontractor agrees that Affordable Cleaning Today LLC may retain their final paycheck and/or charge their bank account for the fees associated with the repair or replacement value of the equipment. Subcontractors will be informed of the cost of items they borrowed for the job at the onset of their contract, ensuring transparency and accountability.
Independent Contractor Status:
This policy reaffirms that subcontractors are engaged as independent contractors, not employees of Affordable Cleaning Today LLC. As such, subcontractors are responsible for managing their own tax obligations, insurance requirements, and other related expenses. This status emphasizes the autonomy of subcontractors in conducting their work, within the guidelines and standards set forth by Affordable Cleaning Today LLC.
Health and Injury Reporting Policy:
Injury Reporting and Support Protocol:
Immediate Notification: If a subcontractor sustains an injury that affects their ability to perform cleaning tasks, they must inform Affordable Cleaning Today LLC as soon as possible.
Medical Documentation: A brief note from a healthcare professional describing the injury and any work limitations is required for our records.
Medical Clearance: To resume work, especially after a major injury, the subcontractor needs to provide a simple statement of clearance from a healthcare professional, ensuring they are fit to return to the physical activities required for their job.
Work Assessment: The company will review the clearance and, if necessary, discuss any temporary adjustments to the subcontractor's tasks to accommodate a safe return to work.
Recovery Support: Depending on the injury, we may touch base periodically with the subcontractor during their recovery to understand their progress and adjust our support as needed.
Illness Reporting and Communication Protocol:
Immediate Notification: If a subcontractor becomes ill (e.g., food poisoning) and is unable to attend a scheduled appointment, especially a dual appointment, they must inform their partner and Affordable Cleaning Today LLC immediately.
Detailed Reasoning: In certain cases, such as recurring illnesses or prolonged inability to work, the subcontractor must provide detailed information to the company explaining why they cannot make the appointment.
Doctor’s Note Requirement: For significant illnesses or if the subcontractor is frequently unable to attend appointments, a doctor’s note may be required. Specific cases where a doctor's note is needed include but are not limited to:
Illness lasting more than three days.
Contagious diseases that could impact clients or other workers.
Recurrent health issues that affect job performance.
Client Retention and Non-solicitation Policy:
Subcontractors agree not to solicit or accept business from clients of Affordable Cleaning Today LLC for a period of one-year post-termination of their subcontractor agreement. Should it be discovered that a subcontractor has violated this agreement by taking a client from Affordable Cleaning Today LLC, they will be liable to compensate the company $1,000 per cleaning service completed for the client in question, or a minimum of $10,000, whichever amount is greater, within the said year.
Policy on Unprofessional Conduct:
Subcontractors are expected to maintain the highest standards of professionalism when interacting with clients of Affordable Cleaning Today LLC. This includes refraining from engaging in unauthorized deals, offering additional services not provided by the company without company approval, involving third parties in their work for Affordable Cleaning Today LLC clients, or soliciting large tips before performing a job. Any communication with clients that deviates from authorized channels or approved content must be promptly reported to Affordable Cleaning Today LLC. Failure to adhere to these guidelines may result in disciplinary action, up to and including termination of the subcontractor agreement. This policy ensures that all client interactions are consistent with the company’s standards and ethics, preserving trust and quality in the services provided.
Policy for Poor Customer Performance:
This policy outlines the process for monitoring and evaluating subcontractor performance through client feedback, ratings, and reviews. Any subcontractor receiving client ratings below 4 stars during or after a trial period may face temporary unavailability for bookings, with specific durations determined by Affordable Cleaning Today LLC. A one-star review, especially if substantiated by consistent negative feedback, may result in immediate termination and/or monetary penalties as deemed appropriate by the company. The assessment will involve direct communication with the subcontractor through phone, email, or in-person meetings to discuss performance and improvement strategies.
Client Retention and Service Continuity Clause:
It is crucial to maintain the satisfaction and continuity of our clients' services. If more than two clients are lost, or there is a discontinuation of recurring services attributable to your performance during or immediately following the trial period, it may result in the termination of your employment with Affordable Cleaning Today. This clause is essential to ensure our commitment to high-quality service and client satisfaction.
Decision on Continuation:
Your continuation with Affordable Cleaning Today will be decided upon the successful completion of the trial period, including all aspects outlined above.
Short Notice Cancellations:
If the Subcontractor cancels an appointment with less than 48 hours' notice, it may negatively impact customer satisfaction and result in a loss of revenue. A performance indicator will be placed on the Subcontractor's record. The Subcontractor may also be financially liable for these losses. The exact amount will be determined based on the specifics of the missed appointment and its monetary value. Any deductions will be made from the Subcontractor's payment.
Missed Appointments:
We understand that everyone's schedule can change unexpectedly. However, once a Subcontractor confirms an appointment, it's important to the success of our operation and to maintaining good customer relations that they meet this commitment. If, for some reason, a Subcontractor cannot fulfill an appointment they've confirmed, we ask that they provide proper notice as soon as possible. This allows us to make necessary adjustments and minimize any potential impact on our clients.
When an appointment is missed without appropriate notice, it may lead to scheduling challenges, unsatisfactory customer experience, and potential financial losses. Therefore, if this situation arises, the Subcontractor may be subject to payment deductions or other agreed-upon penalties, which could result in a negative balance on their payment account. These will be determined based on the specifics of the missed appointment. In extreme cases, if the issue persists and payments remain unsettled, it could lead to reporting to a collection agency. However, we will always aim to resolve these situations through open communication and mutual agreement first.
Background Check Fee Reimbursement:
The Subcontractor will be reimbursed for the background check fee in their first paycheck, provided they have successfully completed jobs during that pay period. Successful completion is defined as on-time arrival and client satisfaction without any complaints.
Theft Policy for Affordable Cleaning Today:
Policy Overview: Affordable Cleaning Today LLC (the "Company") is committed to maintaining a trustworthy and reliable service environment. To ensure the protection of our clients and uphold our company’s reputation, we have established a comprehensive theft policy. This policy is designed to comply with Florida state law and outlines the consequences of theft or dishonest behavior.
Zero Tolerance for Theft: Any act of theft, fraud, or dishonesty by a subcontractor will not be tolerated. This includes but is not limited to taking clients’ property without permission, falsifying records, or engaging in any form of deception.
Legal Consequences: Under Florida law, theft is a serious offense. Any subcontractor found guilty of theft will face immediate termination of their subcontractor agreement and may be subject to criminal prosecution. The Company will cooperate fully with law enforcement authorities in the investigation and prosecution of any theft-related incidents.
Customer Resolution Requirement: If a subcontractor is suspected of or involved in a theft incident, they will be required to resolve the matter directly with the affected customer. This includes returning any stolen property and compensating the customer for any damages or losses incurred. Failure to resolve the matter satisfactorily with the customer will result in legal action and possible financial penalties.
Internal Investigation: Upon receiving a theft complaint, the Company will conduct an internal investigation. The subcontractor involved will be given an opportunity to explain their actions. The investigation may include reviewing client feedback, security footage, and any other relevant evidence.
Disciplinary Actions: If the investigation confirms that theft has occurred, the following actions will be taken:
Immediate termination of the subcontractor agreement.
Reporting the incident to local law enforcement.
Pursuing legal action to recover any losses incurred by the Company or the customer.
The subcontractor may also be held financially responsible for any damage to the Company’s reputation or business operations resulting from the theft.
Public Disclosure: In cases where theft becomes public knowledge, the Company reserves the right to disclose the details of the incident and the steps taken to resolve it. This may include issuing public statements or cooperating with media inquiries to protect the Company’s reputation and reassure clients of our commitment to integrity.
Reporting Mechanism: Subcontractors and clients are encouraged to report any suspicious behavior or incidents of theft immediately to the Company’s management. Reports can be made confidentially, and the Company will ensure that all reports are investigated promptly and thoroughly.
Tipping Policy for Subcontractors:
At Affordable Cleaning Today, we pride ourselves on providing top-tier cleaning services with integrity and transparency. To uphold these standards, we have established the following guidelines regarding tipping:
Communication of Tipping Intent: Subcontractors who wish to suggest a tip from clients must first discuss this with our management team. This ensures that all tipping suggestions are communicated in a professional manner and aligned with company policies.
Voluntary Tipping: Clients are under no obligation to offer tips. Tipping is entirely discretionary, reflecting satisfaction with the service provided.
Professionalism in Tipping: Any tipping discussion initiated by a subcontractor without prior approval from management is discouraged to maintain professionalism and respect towards our clients.
Availability:
The Subcontractor shall inform the Contractor of their preferred method of communication for scheduling appointments. They should confirm their availability and acceptance of the appointment before it is assigned. For next-day appointments, availability should be confirmed at least 4 hours in advance. If the appointment is booked for the following day, the Subcontractor should confirm availability at least 12 hours in advance.
Late Policy:
As a part of the agreement between you and Affordable Cleaning Today, we require strict adherence to our Late Policy. Punctuality and respect for our clients' schedules are of paramount importance.
In the event that you foresee you may be late for an appointment, you are contractually obligated to promptly notify both Affordable Cleaning Today and the client. This early communication should include an estimated time of arrival, so as to manage expectations and allow all parties involved to adjust their schedules accordingly.
While this notification procedure helps manage the situation, it does not exempt you from your responsibility of maintaining punctuality. Repeated instances of tardiness will be noted and could negatively impact your performance assessment during the trial period and potentially influence your long-term association with Affordable Cleaning Today.
Failure to adhere to this Late Policy may result in disciplinary action, up to and including termination of this contract.
Services:
Subcontractor agrees to provide cleaning services to Contractor's clients on a regular basis, as outlined in the schedule of services provided by Contractor. Subcontractor will be responsible for cleaning the interior of the clients' residences, including but not limited to, dusting, vacuuming, mopping, and cleaning bathrooms and kitchens.
Communication Policy:
The Subcontractor should inform the Contractor of their preferred communication times and ensure they are reachable during these times. While the Contractor will aim to communicate within these hours, there may be occasions when immediate communication is necessary. In such cases, the Subcontractor should respond as promptly as possible. If the Subcontractor will not be available for personal reasons or any reason outside of the company, they are required to check in with the office and inform them of their unavailability. If the Subcontractor goes without communicating with the company for a period of 24 hours, they shall be considered on hold or non-responsive.
Scheduling Policy:
The Subcontractor may adjust their availability at any time via the app or by informing the office via text or email. Any substantial changes to availability should be communicated at least 48 hours in advance. The Contractor will make efforts to accommodate these changes and schedule appointments accordingly. The Subcontractor is expected to provide accurate and up-to-date availability information.
Responsibilities Before a Job:
The Subcontractor shall ensure all necessary equipment and supplies are prepared the night before each job. This includes confirming that vacuums, dusters, and microfibers are fully charged and in proper working order before the start of each job. The Subcontractor is also responsible for ensuring that the work area is clean and ready for the job.
Idle Cleaning Equipment Policy:
If any cleaning equipment remains unused for a period of 5 consecutive days or longer due to the subcontractor's inability to work, the equipment shall be deemed "idle." The subcontractor shall notify the company of the idle status, including the reason for it, within 24 hours of becoming aware of the status. If the idle period is expected to last for more than 7 days, the subcontractor shall make arrangements to deliver the equipment to the company's designated location until it is needed again.
Once the equipment is delivered to the company's designated location, the company shall perform an inspection of the equipment to ensure that it is free of damage and in good working order. The company shall notify the subcontractor of any issues identified during the inspection.
The company reserves the right to charge the subcontractor for any damages caused to the equipment during the idle period. In addition, the company reserves the right to terminate the subcontractor agreement if idle periods become excessive or if the subcontractor fails to comply with this policy.
Customer Ownership Policy:
The Subcontractor acknowledges that any customers they serve while working for Affordable Cleaning Today are considered customers of Affordable Cleaning Today and not the property of the Subcontractor.
Compensation:
Subcontractor will be covered under Affordable Cleaning Today LLC's general liability insurance while performing jobs specifically for Affordable Cleaning Today LLC. Subcontractor will sign an Indemnity Agreement for any other issues that may arise during the course of providing services under this agreement.
Independent Contractor:
Subcontractor is an independent contractor, and not an employee of Contractor. Subcontractor will be responsible for their own taxes and other expenses related to the services provided.
Cancellation Policy:
The Subcontractor is responsible for checking their schedule and email for appointments and communicating with the office as necessary. If the Subcontractor is unable to make an appointment, they must inform the office at least one day in advance. If the Subcontractor fails to do so more than two times, they will be placed on administrative hold until they become available again. Multiple administrative holds may negatively impact the company's performance and may result in termination, depending on the circumstances. The best course of action is to maintain open and clear communication.
The administrative hold can last for one or two weeks due to the cost of paying for leads and the potential financial loss caused by a missed appointment.
Termination:
This agreement may be terminated by either party with written notice to the other party.
Governing Law:
This agreement shall be governed by and construed in accordance with the laws of the State of Florida.
Performance Standards:
Subcontractor agrees to provide services in accordance with the following performance standards:
All work will be completed to the satisfaction of the Contractor and the clients.
All work will be completed on time and within the agreed-upon budget.
All work will be completed in a safe and professional manner.
All work will be completed in accordance with industry standards and regulations.
Subcontractor will inform the Contractor or the client at least 30 minutes in advance if they are running late to a job.
Dispute Resolution:
Any disagreements or issues arising from the execution of this contract should first be addressed through open dialogue and negotiation between the Contractor and Subcontractor. If an agreement cannot be reached, mediation or arbitration may be pursued, as agreed upon by both parties.
Performance and Review Monitoring Policy:
Any reviews under 4 stars may result in the Subcontractor being unavailable for bookings for one week. In such cases, both the client's feedback and the Subcontractor's proof of service rendered will be reviewed to determine if the review was warranted or if there were extenuating circumstances. Our goal is to ensure that both clients and Subcontractors have a positive experience, and we will work to resolve any issues that may arise in a fair and equitable manner.
Before leaving the premises, the Subcontractor is responsible for confirming with the client that the job has been completed satisfactorily. If the client is not present, the Subcontractor can confirm with the client on how they would like confirmation of the completion of the cleaning, which may include taking pictures or videos and sending them to the Contractor to confirm that the cleaning was completed satisfactorily. If the client is present and they express dissatisfaction with the cleaning, the Subcontractor can offer to return and complete the job at no additional cost in lieu of a bad review. Additionally, if the client complains about an item that is not on the cleaning checklist, the Subcontractor can communicate with the Contractor directly, and the item or time can be added to the cleaning to ensure that it meets the client's expectations.
Safety Policy:
As a Subcontractor of Affordable Cleaning Today LLC, it is important to adhere to the safety policy outlined on our website and in the Terms and Conditions. These policies include the right to refuse service if the home is in a sanitary or unsafe condition, the need for clients to prepare their homes before the cleaning crew arrives, limitations on pets' indoor activity, and the right to remove personnel from the premises if a pet becomes anxious or presents a safety threat. Other examples of policies include cleaning bio-hazards (mold, blood, bodily fluids), cleaning cat litter boxes and floors, cleaning insects and rodents, cleaning couches and leather surfaces, putting away dishes, heavy exterior window cleaning, animal waste cleanup, cleaning interior walls, rust removal/cleaning, industrial cleaning, heavy lifting, surface cleaning within arm's reach, high ceiling fan cleaning (must be requested during booking and cannot be reached by a 3-step ladder), clutter or hoarding cleanup, cleaning chandeliers and glass lamps, and cleaning TVs and computers. It is important to note that since the service is sold sight unseen, it is the responsibility of the Subcontractor to assess the conditions of the home and determine whether to accept the job or not based on their own judgment. We recommend that Subcontractors communicate with the Contractor at times during the cleanings to help with safety or communicate with the other team members on the provided channels. The full selection of policies can be found on our website at https://affordablecleaningtoday.com/terms-and-conditions/. We recommend that all subcontractors review the policies regularly to ensure that they are following them correctly.