Subcontractor Terms and Service Agreement | Affordable Cleaning Today

This agreement is made and entered into by and between Affordable Cleaning Today LLC (hereinafter referred to as "Contractor" or "Company") and the subcontractor upon acceptance of the terms outlined in this document. By accepting assignments, you agree to all terms herein.

1. Communication Policy

Concierge Department: Handles scheduling, availability requests, cleaning updates, walkthrough updates, check-in calls, scheduling conflicts, and safety issues only.
HR Department: All HR-related questions including payment, mileage reimbursement, promotions, and policy inquiries should be directed to [email protected]
Supervisor Communication: Supervisors have special privileges and should reach out to their designated point of contact (POC) for respective information.

The Subcontractor should inform the Contractor of their preferred communication times and ensure they are reachable during these times. While the Contractor will aim to communicate within these hours, there may be occasions when immediate communication is necessary. In such cases, the Subcontractor should respond as promptly as possible.

If the Subcontractor will not be available for personal reasons or any reason outside of the company, they are required to check in with the office and inform them of their unavailability. If the Subcontractor goes without communicating with the company for a period of 24 hours, they shall be considered on hold or non-responsive.

2. Payment Structure

Subcontractors will be paid an hourly fee as specified in their contract. This hourly fee will serve as proof of their earnings.
Once the subcontractor has been hired, any pay increases will be communicated via email from [email protected].
At times, the company will run promotions to designated cleaners to incentivize and help them earn higher earnings. These promotional offers will be sent out by HR and must be posted on official company channels to be valid.
Promotional offers will have a clear start and end date. Subcontractors must confirm their acceptance of these terms in writing or via text to the department offering the promotional terms.

Performance Bonuses

Current bonus allocation is $5 per positive review
During special performance periods, this can increase to $10 per review
Affordable Cleaning Today reserves the right to adjust bonus rates as deemed appropriate, which will be reflected in payroll

Tipping and Promotional Earnings

If a subcontractor is in a promotional rate and exceeds earnings of $2,000, the cleaner will be paid whichever is greater between the promotional rate and the terms of the promotion regarding earnings.
Subcontractors should direct any questions regarding promotions to HR.
Inquiries about when one billing period starts and another ends should also be directed to HR.

3. Add-On Payment and Notification Policy (MANDATORY)

CRITICAL: Office Notification Required for All Add-Ons

When heavy cleaning, deep cleaning, or any add-on services are identified during a job, subcontractors are required to notify the office immediately. Failure to notify the office will result in non-payment for the add-on work.

When This Policy Applies:

Heavy cleaning is identified on-site (soap scum, mildew, heavy grime)
Deep cleaning requirements beyond the original scope
Additional services requested by the client
Any work that would qualify for supplemental pay

Required Actions:

Text the Office: Send a text message to the office number describing the add-on situation. Include photos if possible.
Wait for Confirmation: Receive acknowledgment from the office before proceeding with add-on work when possible.
Document Everything: Take photos of the conditions that require heavy or deep cleaning.

Note About Atlas CRM System:

The Atlas system may send automated messages regarding add-ons. However, regardless of whether the Atlas system is functioning or not, subcontractors are still required to manually notify the office via text message. The Atlas notification does not replace your obligation to contact the office directly. This ensures proper documentation and approval for payment.

Payment for add-on services will ONLY be processed when the office has been properly notified and has approved the additional work.

4. Heavy Cleaning Policy

Heavy cleaning tasks include dealing with soap scum, mildew, and grime. Subcontractors must assess if these tasks are health-related and if they can be performed with the available equipment.

Subcontractors must notify the concierge department immediately when heavy cleaning is identified
Take pictures of heavy cleaning items for review and documentation
Payment for heavy cleaning will be determined based on the nature and extent of the work required
Payments can range from an additional hour to $20 to $30 per cleaning job for heavy cleaning
Final determination of compensation is made by company management

5. Availability and Scheduling

To maximize earnings, subcontractors should be available between 10:00 AM and 2:00 PM Eastern Time. Appointments are typically scheduled within this window. The more availability you provide, the more opportunities you will receive.

Schedule Management

You Are Solely Responsible for Your Schedule

As an independent contractor, you are responsible for the upkeep and management of your schedule at all times. This includes keeping your availability up to date in the app and proactively communicating any changes to the office.

If you know a day will become unavailable, notify the office at least 48 hours in advance so we can plan accordingly and adjust any appointments
If an emergency or unexpected event comes up and you are unable to edit your schedule, contact the main office as soon as possible to let them know the day is no longer available
You may adjust your availability at any time via the app, by texting the concierge department, or by texting the scheduling department — they can manually update your schedule for you

Communication and Scheduling

Subcontractors are responsible for confirming their availability and acceptance of appointments before they are assigned
If there are any scheduling issues or conflicts, please notify the office at least 48 hours in advance so we can work together to find a solution
Unexpected events happen — the only thing we ask is that you communicate promptly and make sure your schedule is aligned as soon as you know something has changed
The earlier you communicate, the more options we have to accommodate changes without impacting clients

End Time and Departure Policy

Important: You Are Responsible for Managing Your Departure Time

As an independent contractor, you are solely responsible for managing your own schedule, including your departure time from a job site. When you accept an assignment and indicate that you are available until a certain time, that is the time Affordable Cleaning Today relies upon when scheduling the appointment. Affordable Cleaning Today will plan staffing, client expectations, and job scope based on the availability you have communicated.

Disclose scheduling constraints at the start of the job: If you have any other obligations, appointments, or commitments that would require you to leave the job site before the end time you provided, you must inform Affordable Cleaning Today at the beginning of the job — not during or after.
No mid-job departures without prior notice: Leaving a job site before the communicated end time without having disclosed the scheduling conflict at the start of the job may be treated as an incomplete service and could result in reduced compensation or a performance indicator on your record.
Dual-cleaner jobs: When two subcontractors are assigned to the same job site, it is strongly recommended that both cleaners clock out and depart at the same time. If one cleaner must leave early, the remaining cleaner should not be expected to complete the full scope alone without prior coordination with the office.
Communication is key: If an unforeseen emergency arises during a job that requires early departure, contact the office immediately so that alternative arrangements can be made for the client.

This policy ensures transparency and protects both the Subcontractor and Affordable Cleaning Today from scheduling misunderstandings. Pursuant to Florida Statutes § 542.335, nothing in this section shall be construed as restricting the Subcontractor's right to accept or decline future assignments or to manage their independent business operations.

6. Non-Communication Policy

Non-Communication Consequences:

2 Working Days Without Response - "Halt Status":
If unresponsive for two working days after being offered potential cleaning assignments, the subcontractor will be placed in a "halt status." During this time, no additional cleaning opportunities will be received until communication is re-established.
5 Working Days Without Response - "Abandonment Status":
If there is no communication for five working days, the subcontractor will be considered to have entered an abandonment status. The subcontractor's account will be marked as inactive, and they will no longer be part of the active subcontractor pool. The company is not obligated to send a termination notice immediately.

If the subcontractor reaches out after being marked as inactive, they may be reinstated at the company's discretion, depending on the reason provided and their overall performance history. However, extended or repeated periods of unresponsiveness may result in permanent termination without further notice.

7. Mileage Reimbursement

The current mileage reimbursement rate is set at $0.30 per mile. This rate is subject to change based on the company's financial standing and compliance with federal or state regulations.

Eligibility and Conditions

Mileage reimbursement will only be provided if the following conditions are met:

Company Policy Compliance: Subcontractors must adhere to all applicable company policies and procedures
Documentation and Reporting: Subcontractors are responsible for accurately tracking their mileage for each work-related trip using the designated system
Device Functionality: Since subcontractors use their own devices to track mileage, they are ultimately responsible for verifying their device is functioning correctly
Timely Submission: Mileage logs must be entered into the system by the end of the applicable pay period
Verification: All mileage submissions are subject to review. Reimbursement will only be processed for approved entries

Approved mileage reimbursements will be included in the subcontractor's paycheck for the applicable pay period. Any disputes or corrections must be addressed within one week of payment receipt.

8. Trial Period Agreement

This agreement initiates a two-week trial period with Affordable Cleaning Today upon the signing of this contract. The specific starting date will be determined by scheduling availability.

At-Will Trial Period: Either party may end the trial period at any time, for any reason, without cause. No advance notice is required during the trial period.

Objectives of the Trial Period

The trial period aims to assess your suitability for the role based on key performance areas:

Cleaning Experience: Proficiency in standard and specialized cleaning tasks
Communication Skills: Effective understanding and conveyance of information with clients and team members
Team Interaction: Professional and amicable engagement with team members
Instruction Compliance: Adherence to instructions and guidelines from team leaders and clients

Successful Trial Completion

Upon successful completion of your trial period, if a new rate is offered, the updated rate will take effect starting with the following scheduled pay period. Pay periods fall on the 15th and the last day of each month.

9. Designated Cleaner Criteria

To be considered a designated cleaner, a subcontractor must:

Be available for the full day, not just for one cleaning, but for multiple cleanings throughout the day
Communicate effectively by picking up the phone and responding to text messages promptly
Promote the company and work towards obtaining positive reviews
Consistently provide high-quality cleaning services, receiving high praises and good feedback from clients
Maintain a professional demeanor at all times
Assist the company in innovation and continuously meet the standards set in their contract and these terms of services

10. Performance Standards

Subcontractor agrees to provide services in accordance with the following performance standards:

All work will be completed to the satisfaction of the Contractor and the clients
All work will be completed on time and within the agreed-upon budget
All work will be completed in a safe and professional manner
All work will be completed in accordance with industry standards and regulations
Subcontractor will inform the Contractor or the client at least 30 minutes in advance if they are running late to a job

Individual Accountability on Two-Person Jobs

When two subcontractors are assigned to the same appointment, each person is evaluated individually. You are responsible for the areas you cleaned, and you are responsible for your own communication with the office and with Atlas.

Do not assume that the other cleaner is keeping the office informed on your behalf. If Atlas sends you a check-in, respond for yourself. If you notice a condition in your area, report it yourself. If you complete your section, document it with your own photos.

Both cleaners should be communicating independently. This ensures that nothing gets missed and that each person's work is properly documented and accounted for.

Performance and Review Monitoring

Ratings below 4 stars: May result in the Subcontractor being unavailable for bookings for one week
1-star review: Especially if substantiated by consistent negative feedback, may result in immediate termination and/or monetary penalties
Both client feedback and Subcontractor's proof of service rendered will be reviewed to determine if the review was warranted

Before leaving the premises, the Subcontractor is responsible for confirming with the client that the job has been completed satisfactorily. If the client is not present, confirm with the client how they would like confirmation of completion (pictures, videos, etc.).

11. Quality Standards, Re-Clean Policy, and Service Forfeiture

Updated March 26, 2026

This section establishes the quality expectations, corrective procedures, and consequences for all cleaning services performed under this Agreement. This policy is compliant with Florida independent contractor law (including Florida Statute § 542.335 and general contract principles) and does not alter the Subcontractor's independent contractor status.

11.1 Quality Standard

Subcontractor agrees to perform all cleaning services in a thorough, professional manner consistent with the quality standards of Affordable Cleaning Today ("ACT"), as communicated during onboarding and updated from time to time. Subcontractor retains sole discretion over the manner and means of performing the services, provided the final result meets ACT's quality expectations.

11.2 Pre-Appointment Preparation

Setting Yourself Up for Success:

A little preparation before you arrive goes a long way. These steps help make sure everything goes smoothly and that you and the customer are on the same page from the start.

Equipment Check: Take a moment to review the appointment details in advance and make sure you have the right supplies and equipment for the job. If the appointment involves deep cleaning, heavy cleaning, or any specialized work, having the right tools ready will help you get the best results and stay on schedule.
Understand the Assignment: Read through the appointment notes, scope of work, and any special instructions before you head out. If anything is unclear or you have questions about what to expect, you have two options:
- Contact the customer directly: The customer's phone number is available in BookingKoala. A quick call or text to introduce yourself, confirm the scope, and ask about any special requests is a great way to start the relationship on the right foot. Customers appreciate the professionalism, and it makes sure you both know what to expect.
- Contact the office: If you have questions about the job details, the scope seems larger than the scheduled time allows, or you need guidance, reach out to the main office. We are here to help you prepare.

The goal here is simple: when everyone is informed and prepared, the job goes well. Most issues come from small miscommunications that a quick call or message can prevent entirely.

11.3 Tools Available to You During the Clean

How the System Supports You:

Affordable Cleaning Today has built multiple automated systems and communication channels to help you during every appointment. These are designed to keep everyone informed, catch concerns early, and make sure nothing falls through the cracks. Here is how they work:

Atlas Automated Check-Ins (Sent to You):

The Atlas CRM sends you text messages at key points during every appointment. These check-ins are there to support you and help flag anything early so the office can step in if needed. Here is what you will receive:

Job Start: Atlas confirms your start time, projected end time, and reminds you to complete a walkthrough on new appointments.
10-Minute Conditions Check: About 10 minutes in, Atlas will text you asking if you see any deep cleaning conditions (soap scum, mold, mildew, heavy grime). Example: "If this is a deep clean or you spot soap scum, mold, mildew, or heavy grime, text the office now so we can support you. Reply 1 to loop in the office immediately, or reply 0 to confirm everything is within the expected scope." Respond to this message. If you reply 1, the office gets involved immediately and can adjust the scope, time, or pricing before it becomes a problem. If you do not respond, Atlas assumes everything is clear.
Hourly Updates and Time Checks: Atlas sends reminders at two hours remaining, one hour remaining, and 30 minutes remaining. These keep you aware of your schedule and prompt you to communicate if you need more time.
30-Minute Check-In: At approximately 30 minutes before your scheduled end, Atlas asks if you are on track. Example: "Are you on track? Reply YES if on schedule, or NO if you need more time." If you need an extension, this is when to say so, not after time has already run out.

Atlas Customer Communications (Sent to the Client):

At the same time, Atlas is communicating with the customer at multiple stages throughout the appointment:

The customer receives an introduction message when the appointment starts, informing them that an assessment is being completed to confirm conditions match the original quote.
The customer receives progress updates (halfway mark, hourly, final stretch) so they know the status of the cleaning.
Near the end, the customer is given the option to request an extension or reply STOP if they want cleaning to end early.
The customer has the main office number at all times and can report concerns at any point during this process.

This means the customer has multiple opportunities to raise concerns during the cleaning, not just after you leave. And you have multiple opportunities to flag issues to the office. There are redundancies built into every step.

Best Practices During the Clean:

Respond to Atlas Messages: When Atlas asks you to confirm conditions or check in, respond promptly and accurately. These messages exist to protect you.
Before-and-After Photos: Take photos as the cleaning is wrapping up. This documents your work and protects you from false claims.
Customer Walkthrough: Before leaving the premises, talk to the customer. Have them check the work. Go over each area together. Ask them directly if everything looks good. Make every effort to confirm satisfaction before you leave.
BookingKoala Customer Sign-Off: You can have the customer sign directly on BookingKoala at the end of the cleaning as a final confirmation that the job has been completed to their satisfaction. This digital signature serves as documented proof that the customer reviewed and approved the work before you left the premises. Use this whenever possible.
Main Office Line: If you notice anything unusual, if a condition does not match what was described, or if there is any concern at all, contact the main office immediately. There are multiple redundancies available. Use them.
Two-Person Jobs: On appointments with two cleaners, each person should be communicating independently for their own areas. Respond to Atlas check-ins yourself, document your own sections with photos, and report any issues you see in your area directly. Do not assume the other cleaner is keeping the office informed on your behalf.

The goal is to keep everyone informed and catch anything early. When these tools are used, re-clean situations are almost entirely preventable. We built these systems to make your job easier and to protect your work.

11.4 Right to Decline a Job On-Site

The Cleaner Has Final Say:

As an independent contractor, the Subcontractor ultimately controls which jobs they take on. If you arrive at a job site and determine that the job cannot be completed within the original scheduled time (or within up to one additional hour), you have the right to decline the job.

If you choose to decline:

Inform the office immediately. Let the office know that you do not believe the job can be completed in the allotted time and explain why (conditions worse than expected, scope does not match description, safety concern, etc.).
The customer will not be charged. Affordable Cleaning Today will handle the customer communication and ensure they are not billed for the appointment.
You will be compensated for your travel. The company will provide compensation for your time and travel to the job site. You will not lose out for making a responsible decision.

This is not a penalty or a negative mark. If the conditions on-site genuinely do not match what was scheduled, declining the job and communicating that to the office is the right thing to do. It is far better to let the office know upfront than to attempt a job that cannot be completed to the customer's satisfaction.

You are in control of the work you take on. We trust your judgment. Just keep us informed so we can take care of the customer on our end.

11.5 Client Complaint and Quality Deficiency Trigger

In the event that a client reports a quality deficiency within twenty-four (24) hours of service completion, and such complaint is substantiated by photographic documentation, inspection, or mutual agreement between ACT and Subcontractor, the services shall be deemed incomplete with respect to the identified areas.

11.6 Obligation to Cure / Re-Clean (Option 1)

When a re-clean is determined to be necessary, the Subcontractor agrees to coordinate directly with the client and return to correct any substantiated deficiencies by re-cleaning the affected areas. Such corrective work shall be completed within twenty-four (24) to forty-eight (48) hours, subject to coordination with the client.

Subcontractor shall determine the manner and method of performing the corrective work, provided the final result satisfies ACT's quality standards.

Corrective work shall be limited to the specific areas identified in the substantiated complaint unless otherwise mutually agreed. Nothing in this section shall be construed to grant ACT control over the methods, tools, or processes used by Subcontractor.

11.7 Complimentary Time During the Current Clean

This Applies to the Clean You Are Currently On:

During an active cleaning appointment, if a quality concern or additional need is identified (by the customer, by Atlas, or by the Subcontractor), Affordable Cleaning Today may authorize complimentary time of up to 30 minutes to address the issue right then and there, during the current appointment. In extreme circumstances, up to one (1) hour of complimentary time may be authorized.

This is not a re-clean or a return visit. This is additional time added to your current cleaning to make sure the customer is satisfied before you leave the premises.

Subcontractor compensation is not affected. The Subcontractor will be paid their contracted rate for all time worked, including any complimentary time authorized by the company. Affordable Cleaning Today absorbs the cost of complimentary time as a business decision independent of Subcontractor compensation.

The office will communicate what needs to be addressed and how much time is authorized. The Atlas system will also notify the customer that complimentary time has been extended. All the Subcontractor needs to do is continue working and communicate with the office. This is a standard part of maintaining client relationships.

Example: A customer mentions during your walkthrough that the kitchen counters still have spots. The office authorizes 20 minutes of complimentary time. You address the counters, confirm with the customer, and leave with a satisfied client. You are paid for the extra 20 minutes. No re-clean needed. Situation resolved.

11.8 Service Forfeiture (Option 2): When a Re-Clean Cannot Be Performed

Critical: Contract Review and Possible Termination

If the re-clean option under Section 11.6 cannot be fulfilled, or if the quality deficiency is severe enough that a re-clean would not adequately resolve the customer's experience, Affordable Cleaning Today may determine that the appropriate course of action is a service forfeiture, meaning the company will forfeit collecting the customer's payment entirely.

What This Means:

Subcontractor compensation is honored: The Subcontractor will still be paid their contracted rate for the work performed. Affordable Cleaning Today's decision to forfeit the customer's charge is a separate business decision and does not reduce or eliminate Subcontractor compensation for services rendered. This is consistent with Florida contract law, where the company's obligation to its subcontractor and its relationship with the customer are independent.
Company absorbs the full financial loss: Affordable Cleaning Today bears the entire cost of the service forfeiture. In a competitive market, our reputation is critical. Acquiring new customers requires significant investment, and losing a customer's trust can have lasting consequences for the business.
Contract review status: If Affordable Cleaning Today determines that a service forfeiture was necessary due to Subcontractor performance, the Subcontractor will be placed in a contract review status. This is a formal notice that the Subcontractor's performance has fallen below contractual quality standards.

Contract Review Status:

During contract review, Affordable Cleaning Today will look at the full picture to understand what happened and make a fair determination. Specifically, the review will evaluate:

What efforts were made on the job: What steps did the Subcontractor take during the appointment to deliver a quality clean? Were the right tools and supplies brought for the job?
Atlas responsiveness: Were Atlas check-in messages responded to? When the system flagged a conditions check or time update, was there a reply?
Photo documentation: Were before-and-after photos taken? Is there visual evidence of the work completed?
Customer communication: What type of communication was provided to the client? Was a walkthrough offered? Was a BookingKoala sign-off obtained? Did the Subcontractor make an effort to confirm satisfaction before leaving?
Policy and procedure compliance: Were the company's established policies and procedures followed throughout the appointment? Were the tools and systems available used as intended?

On two-person appointments, each cleaner is evaluated individually based on their own areas, their own communication, and their own responsiveness. The review is specific to each Subcontractor's performance, not the team as a whole.

The Subcontractor will have the opportunity to provide their account of the situation. This review is about understanding what happened so we can make the best decision moving forward.

Based on this review, Affordable Cleaning Today may, at its sole discretion:

Issue a formal notice of non-compliance with a defined cure period
Suspend assignment of future work pending demonstrated improvement
Terminate the Agreement upon written notice, if the quality failure is severe or part of a pattern of non-compliance

Service forfeiture represents a complete loss for Affordable Cleaning Today. The company takes this seriously. A single service forfeiture will trigger contract review. Repeated instances will result in termination of the subcontractor agreement. This action is based on contractual performance standards and shall not be construed as control over the Subcontractor's independent business operations, pursuant to Florida independent contractor classification standards.

11.9 Documentation Requirements

ACT may request reasonable before-and-after photographic documentation of the affected areas for quality assurance purposes. Failure to provide requested documentation may be considered in evaluating Subcontractor's compliance with this Agreement.

Subcontractors are strongly encouraged to take photos at the completion of every cleaning. This documentation protects both the Subcontractor and the company in the event of a dispute.

11.10 Completion of Services and Compensation

Subcontractor acknowledges that compensation for services is based on the completion of work meeting ACT's quality standards. Any corrective work performed under Section 11.6 (re-clean) shall be considered part of the original scope of services necessary to achieve completion and shall not be treated as a separate or additional service.

Complimentary time authorized under Section 11.7 is an exception: the Subcontractor will be compensated at their contracted rate for complimentary time, as this represents additional time on the current clean authorized by Affordable Cleaning Today.

11.11 Repeated Quality Deficiencies

Performance Threshold:

If Subcontractor incurs two (2) or more substantiated quality deficiencies requiring corrective work or resulting in service forfeiture within any rolling sixty (60) day period, ACT reserves the right to suspend assignment of future work or terminate this Agreement upon written notice.

Such action shall be based on contractual performance standards and not construed as control over Subcontractor's independent business operations.

11.12 The Bottom Line: Communication Prevents All of This

This Should Never Be a Problem:

The tools are in place. Atlas sends notifications. The customer is communicated with at multiple stages. The main office line is always available. Before-and-after photos take seconds. A walkthrough with the customer takes minutes.

Re-clean situations and service forfeitures happen when communication breaks down, when steps are skipped, or when someone rushes through a job without proper planning and verification. If you use the systems provided, communicate when something does not match up, take your photos, and confirm satisfaction with the customer before leaving, these situations are almost entirely avoidable.

Communicate early. Communicate often. Use the tools. That is how you protect yourself, protect the customer, and protect the company.

12. Recurring Client Loss and Performance Policy

It is crucial for the sustainability and reputation of Affordable Cleaning Today LLC that all subcontractors maintain a high standard of service to ensure client satisfaction and retention.

In the event a subcontractor is responsible for the loss of two or more recurring clients due to poor performance, the following actions may be taken:

Initial Review: The subcontractor's recent performance reviews, client feedback, and circumstances will be thoroughly evaluated. The subcontractor will be given an opportunity to present their side.
Halted State: Depending on severity and history, they may be placed in a temporary halted state with no new assignments.
Termination: If a pattern persists, or if there is a significant breach of contract, termination of the subcontractor agreement may occur.
Re-Evaluation for Reinstatement: Subcontractors placed in a halted state may be eligible for re-evaluation and reinstatement upon demonstrated improvement.

13. Late and Cancellation Policies

Late Policy

Punctuality and respect for our clients' schedules are of paramount importance. In the event that you foresee you may be late for an appointment:

You are contractually obligated to promptly notify both Affordable Cleaning Today and the client
Provide an estimated time of arrival
Repeated instances of tardiness will negatively impact your performance assessment

Short Notice Cancellations

Cancellations with less than 48 hours' notice may negatively impact customer satisfaction and result in a loss of revenue
A performance indicator will be placed on the Subcontractor's record
The Subcontractor may be financially liable for losses. The exact amount will be determined based on the specifics of the missed appointment
If the Subcontractor is unable to make an appointment, they must inform the office at least one day in advance
More than two improper cancellation failures: Results in administrative hold for one to two weeks

Missed Appointments

Once a Subcontractor confirms an appointment, it's important to meet this commitment. If this situation arises, the Subcontractor may be subject to payment deductions or other agreed-upon penalties, which could result in a negative balance on their payment account. In extreme cases, if payments remain unsettled, it could lead to reporting to a collection agency.

14. Client Retention and Non-Solicitation Policy

Important Legal Notice:

Subcontractors agree not to solicit or accept business from clients of Affordable Cleaning Today LLC for a period of one (1) year post-termination of their subcontractor agreement.

Geographic Scope: This non-solicitation agreement applies to all service areas where Affordable Cleaning Today operates, including but not limited to: Pasco County, Hillsborough County, Pinellas County, Hernando County, and Citrus County, Florida.

Violation Penalty: $1,000 per cleaning service completed for the client in question, or a minimum of $10,000, whichever amount is greater.

The Subcontractor acknowledges that any customers they serve while working for Affordable Cleaning Today are considered customers of Affordable Cleaning Today and not the property of the Subcontractor.

15. Policy on Unprofessional Conduct

Subcontractors are expected to maintain the highest standards of professionalism when interacting with clients. This includes refraining from:

Engaging in unauthorized deals
Offering additional services not provided by the company without company approval
Involving third parties in their work for Affordable Cleaning Today clients
Soliciting large tips before performing a job

Any communication with clients that deviates from authorized channels or approved content must be promptly reported to Affordable Cleaning Today. Failure to adhere to these guidelines may result in disciplinary action, up to and including termination.

16. Tipping Policy

Communication of Tipping Intent: Subcontractors who wish to suggest a tip from clients must first discuss this with our management team
Voluntary Tipping: Clients are under no obligation to offer tips. Tipping is entirely discretionary
Professionalism: Any tipping discussion initiated by a subcontractor without prior approval from management is discouraged

17. Equipment and Supplies

2026 Policy Update: Self-Supplied Equipment

Effective January 1, 2026, Affordable Cleaning Today LLC will no longer provide cleaning equipment to new subcontractors. All subcontractors onboarded after this date are required to supply their own professional-grade cleaning equipment.

Required equipment includes: Professional vacuum, mop system, microfiber cloths, dusters, and basic cleaning supplies. Specific equipment requirements will be provided during onboarding.

Legacy Equipment Policy (Pre-2026 Subcontractors)

Subcontractors who were provided equipment prior to January 1, 2026 remain responsible for returning all cleaning equipment upon termination or when the equipment is no longer needed. The equipment must be returned in good working condition, subject to inspection.

Financial Responsibility: Failure to return equipment, or returning equipment in damaged condition, will result in the subcontractor being invoiced for the repair or replacement cost. Non-payment may be pursued through collections. Subcontractors were informed of equipment values at the onset of their contract.

Idle Equipment Policy (Pre-2026 Equipment Only)

If company-provided equipment remains unused for 5 consecutive days or longer, the equipment shall be deemed "idle"
The subcontractor shall notify the company of the idle status within 24 hours
If the idle period is expected to last more than 7 days, arrangements shall be made to return the equipment to the company
The company reserves the right to invoice for any damages during the idle period

Responsibilities Before a Job

The Subcontractor shall ensure all necessary equipment and supplies are prepared the night before each job. This includes confirming that vacuums, dusters, and microfibers are fully charged and in proper working order before the start of each job.

18. Health and Injury Reporting Policy

Injury Reporting Protocol

Immediate Notification: If a subcontractor sustains an injury that affects their ability to perform cleaning tasks, they must inform Affordable Cleaning Today LLC as soon as possible
Medical Documentation: A brief note from a healthcare professional describing the injury and any work limitations is required
Medical Clearance: To resume work after a major injury, provide a statement of clearance from a healthcare professional
Recovery Support: We may touch base periodically during recovery to understand progress and adjust support

Illness Reporting Protocol

Immediate Notification: If unable to attend a scheduled appointment due to illness, inform your partner (if dual appointment) and Affordable Cleaning Today immediately
Detailed Reasoning: For recurring illnesses or prolonged inability to work, provide detailed information
Doctor's Note Requirement: Required for illness lasting more than three days, contagious diseases, or recurrent health issues

19. Theft Policy

Zero Tolerance for Theft

Any act of theft, fraud, or dishonesty by a subcontractor will not be tolerated. This includes but is not limited to taking clients' property without permission, falsifying records, or engaging in any form of deception.

Consequences:

Immediate termination of the subcontractor agreement
Criminal prosecution under Florida law (theft is a serious offense)
Full cooperation with law enforcement authorities
Legal action to recover any losses incurred
Public disclosure if necessary to protect company reputation

Customer Resolution Requirement:

If involved in a theft incident, the subcontractor will be required to resolve the matter directly with the affected customer, including returning stolen property and compensating for damages. Failure to resolve satisfactorily will result in legal action.

20. Independent Contractor Status

This policy reaffirms that subcontractors are engaged as independent contractors, not employees of Affordable Cleaning Today LLC.

IRS Independent Contractor Classification Factors:

The relationship between Affordable Cleaning Today LLC and subcontractors meets the IRS criteria for independent contractor status based on the following factors:

Behavioral Control: Subcontractors control how they perform their work. Affordable Cleaning Today provides the desired result but does not direct the methods used to accomplish the cleaning tasks.
Financial Control: Subcontractors have the opportunity for profit or loss, may work for other clients, supply their own equipment (effective 2026 for new subcontractors), and are paid per job rather than a salary.
Type of Relationship: There is no expectation of a permanent relationship. Subcontractors do not receive employee benefits, and the relationship can be terminated by either party. Written contracts specify independent contractor status.

As independent contractors, subcontractors are responsible for:

Managing their own federal, state, and local tax obligations (including self-employment tax)
Obtaining their own health insurance and other benefits
Maintaining any required professional licenses or certifications
Their own vehicle, fuel, and transportation expenses (subject to mileage reimbursement policy)

Subcontractor will be covered under Affordable Cleaning Today LLC's general liability insurance while performing jobs specifically for Affordable Cleaning Today LLC. Subcontractor will sign an Indemnity Agreement for any other issues that may arise.

21. Background Check Fee Reimbursement

The Subcontractor will be reimbursed for the background check fee in their first paycheck, provided they have successfully completed jobs during that pay period. Successful completion is defined as on-time arrival and client satisfaction without any complaints.

22. Safety Policy and Excluded Services

As a Subcontractor, it is important to adhere to the safety policy outlined on our website and in the Terms and Conditions. Since the service is sold sight unseen, it is the responsibility of the Subcontractor to assess the conditions of the home and determine whether to accept the job based on their own judgment.

Excluded Services (NOT Authorized to Perform)

Biohazard cleanup (mold, blood, bodily fluids)
Cleaning cat litter boxes and floors
Cleaning insects and rodents
Animal waste cleanup
Cleaning interior walls
Rust removal/cleaning
Industrial cleaning
Heavy lifting (beyond 25 pounds without assistance)
High ceiling fan cleaning that cannot be reached by a 3-step ladder
Clutter or hoarding cleanup
Cleaning chandeliers and glass lamps
Cleaning TVs and computers
Heavy exterior window cleaning

The full selection of policies can be found at affordablecleaningtoday.com/terms-and-conditions

23. Survivability Clause

In the event that Affordable Cleaning Today's main operations are under threat, the company reserves the right to cancel any promotions or reduce review bonuses, performance bonuses, and all other bonuses. In such cases, compensation will revert back to the last offer made either by HR or as specified in the subcontractor's contract. This measure is necessary to ensure the continuity of business operations.

24. Dispute Resolution

Any disagreements or issues arising from the execution of this contract should first be addressed through open dialogue and negotiation between the Contractor and Subcontractor.

Subcontractor Responsibility for Dispute Costs:

As an independent contractor, the Subcontractor assumes full responsibility for any costs associated with disputes, including but not limited to:

Legal fees and attorney costs
Mediation or arbitration fees
Court filing fees and related expenses
Any damages awarded against the Subcontractor

If mediation or arbitration is pursued, proceedings shall take place in Pasco County or Hillsborough County, Florida, at the discretion of Affordable Cleaning Today LLC.

25. Governing Law and Termination

This agreement shall be governed by and construed in accordance with the laws of the State of Florida.

This agreement may be terminated by either party with written notice to the other party.

26. Contact Information

Affordable Cleaning Today LLC

1784 Collier Pkwy Ste C

Lutz, FL 33549

HR/Admin: [email protected]

Concierge: [email protected]

Phone: (727) 228-6075

By accepting assignments from Affordable Cleaning Today, you acknowledge that you have read, understood, and agree to abide by these Subcontractor Terms and Service Agreement in its entirety.