Affordable Cleaning Today LLC Terms & Conditions
By booking our services either online or over the phone, you are accepting the terms & conditions outlined on our website. Please take a moment to review these terms & conditions before making your booking to ensure you fully understand and agree with them. If you have any questions or concerns, our friendly staff are available to assist you.
Booking Confirmation
The online booking service does not guarantee that you will receive a spot for that date/time. You will be contacted by email or phone with a confirmation.
Updated Policies as of January 1, 2024: Service Package, Rescheduling, Cancellations, Recurring Bookings, Photography Usage, and Binding Arbitration for Affordable Cleaning Today
Service Package Details at Affordable Cleaning Today
Affordable Cleaning Today Policies
Service Completion Acknowledgment Policy
Review at Completion: Upon completion of cleaning services, the client agrees to promptly review the cleaning work while the cleaning team is present.
First-Time Service Review: Special emphasis is placed on the first cleaning service. The client is encouraged to ensure all areas meet their standards.
Immediate Feedback: Any areas requiring additional attention must be identified and communicated to the cleaning team before they leave the premises.
Post-Service Agreement: Once the cleaning team departs, the service will be considered satisfactorily completed.
Time Estimate and Billing Policy
Billing and Pricing
Hourly Billing Structure: All cleaning services are billed hourly, ensuring that you only pay for the time required to complete the job.
Estimated Minimum Time: The "Length" listed in your booking confirmation reflects the estimated minimum time required to clean your home based on its condition and tasks requested.
- Transparent Costs: To calculate your costs, divide the total service charge by the estimated job length. This provides clarity on pricing and ensures fairness.
- Flexibility: The actual cleaning time may exceed the estimate depending on your home's specific needs.
No Fixed Pricing: Affordable Cleaning Today does not offer fixed pricing, flat-rate packages, or estimated bundles. This approach ensures fairness by adjusting costs to reflect the actual work completed.
Onsite Estimate: For a rough estimate prior to the job, we recommend sending in pictures of your home. However, for the most accurate estimate, we suggest walking through your home room by room with our cleaning staff during the cleaning to ensure we fully understand your priorities.
Time Estimates
Data-Driven Accuracy: Our time estimates are calculated using a robust system informed by:
- Data from over 3,000+ cleaning services.
- Artificial Intelligence analysis to evaluate task complexity.
- Guidance from expert cleaning professionals who understand the nuances of thorough cleaning.
Purpose of Estimates: The time estimate provides a benchmark for planning your cleaning service. It ensures the team has adequate time to deliver a high-quality clean. Note: Time estimates are approximations and do not represent the final pricing. The actual cleaning time may vary to ensure quality.
Factors That May Extend Cleaning Times:
- Dusting and baseboard cleaning
- Tile and grout work
- Specialized cleaning such as scraping, addressing mold, mildew, or grime
- Window cleaning or other custom requests
- Oven, fridge, and inside of the cabinets
Our Time Duration Policy outlines that all time estimates are approximations. The actual cleaning time may vary to ensure quality.
Quality-Focused Approach: The estimate is designed to prioritize a detailed, high-standard clean, tailored to the unique needs of your home. While the estimate serves as a guide, the final cleaning time ensures your home receives the attention it requires.
Service Package Details at Affordable Cleaning Today
Standard Package
Offers a recurring cleaning service with the flexibility to reserve specific dates in advance, subject to availability.
This package allows clients to request a set cleaner, ensuring consistent service quality. It is priced with a built-in discount
compared to our one-time cleaning service.
Hardship/Economy Package
Designed as a budget-friendly option, this package includes significantly discounted plans. While it typically does not offer set
date reservations, clients can book a cleaning on dates already available in our schedule. If a desired date is open, the booking
will be held. Rescheduling is possible depending on cleaner availability. Pricing reflects savings compared to our one-time cleaning service.
General Terms
- Both packages provide a built-in discount relative to the one-time cleaning service.
- Clients have access to affordable and flexible cleaning solutions tailored to their needs.
At Affordable Cleaning Today, we are committed to offering quality cleaning services that ensure value and satisfaction.
Rescheduling
Clients are entitled to one complimentary rescheduling per booking, depending on their package. Rescheduling must be done at least
48 hours before the appointment. Additional rescheduling requests made after 6 PM Eastern Time the day before the cleaning will
incur a $30 fee. Availability of preferred cleaners for rescheduled appointments cannot be guaranteed.
Cancellations
- Cancellations made less than 48 hours before the appointment will incur a fee of 65% of the cleaning charge.
- A $50 fee applies for cancellations while our team is on-site.
- Cancellations within 24 hours will be evaluated, and up to 80% of the cleaning charge may apply.
- Recurring bookings canceled after the second appointment will be billed as a one-time cleaning at $204.99, with rate adjustments as needed.
Photography and Marketing Usage
Affordable Cleaning Today may take photos of your property before and after cleaning for marketing purposes. If you prefer to opt out,
please let us know, and we will respect your wishes.
Non-Refundable Cleaning Package
We offer a non-refundable cleaning package with built-in discounts for specified services. This package provides significant savings
for clients who schedule in advance. If the package is canceled, an 80% billing charge applies. This policy ensures affordability and
fair scheduling for clients and staff.
Consent and Agreement to Terms
By utilizing Affordable Cleaning Today's services, you agree to the terms outlined in our policies, including the Binding Arbitration Agreement.
Continued use constitutes acceptance of these terms and any future updates.
Binding Arbitration Agreement
- Scope: All disputes related to services will be resolved exclusively through arbitration.
- Waiver of Jury Trial: Clients waive their right to a court trial, including class actions.
- Process: Disputes will be resolved by a neutral arbitrator under AAA rules, with decisions being final.
- Confidentiality: Both parties agree to maintain confidentiality of arbitration proceedings.
- Costs: Arbitration costs will be shared unless otherwise determined by the arbitrator.
- Limitation: Arbitrators cannot award damages beyond actual losses unless required by law.
- Modification: Terms may be updated, and continued service use constitutes acceptance.
This agreement ensures a balanced, efficient resolution mechanism for all parties.
Heavy Cleaning Terms and Conditions
At Affordable Cleaning Today, we distinguish between normal cleaning activities and
heavy cleaning, which is further divided into two categories:
- The Cleaning Activity – The physical tasks required for heavy cleaning.
- The Cleaning Products – Specialized products needed for these tasks.
Understanding Heavy Cleaning
Each cleaning job is unique, and heavy cleaning goes beyond the scope of normal cleaning services. For packages that do not
include heavy cleaning, an additional $100 may be charged to cover the cost of specialized cleaning products.
Details of Heavy Cleaning
Cleaning Products: If the customer provides cleaning products, they are responsible for ensuring the products
are safe to use and suitable for the specific cleaning task. While we may consider using these products,
Affordable Cleaning Today is not liable for any damages, inefficiencies, or complications caused by their use.
Customers should verify that the products are appropriate for their surfaces and will not cause harm or unwanted outcomes.
Cleaning Activities: Heavy cleaning involves more intensive labor and attention, such as:
- Refrigerators: Removing stuck-on food, deep cleaning interiors with significant spills or residue,
scraping hardened or caked-on food, addressing persistent odors, and performing heavy sanitization for fridges requiring detailed care.
- Tile and Grout: Scrubbing or steaming to remove grime, stains, mold, or mildew from bathroom, kitchen, or
living room tiles and grout. This can include scraping residue or buildup from grout lines or tile surfaces.
- Living Rooms: Intensive cleaning of tiled or hardwood floors, including removing stubborn adhesive, gum,
or buildup from spills, and scraping residue where necessary. Moving and cleaning underneath heavy furniture when applicable.
- Bathrooms: Tackling soap scum, hard water stains, mold, mildew, and significant buildup in sinks, tubs, or
shower stalls, including scraping mineral deposits or other hard-to-remove materials.
- Additional Intricate Tasks: Addressing areas requiring detailed attention, such as scraping gum or tape
from surfaces, cleaning under or around appliances like stoves or dishwashers, or refreshing areas that require extra effort to restore cleanliness.
What is Not Included in Normal Cleaning
Heavy cleaning covers activities that demand advanced techniques, tools, and time, such as:
- Extensive scrubbing or scraping of floors, surfaces, or grout lines to remove stuck-on grime or debris.
- Using professional equipment (e.g., steamers) to handle challenging tasks like tile and grout restoration.
- Reorganizing or deep cleaning spaces requiring a higher level of care or attention to detail.
- Sanitizing appliances or areas that need additional effort due to accumulated residue or buildup over time.
Customer-Provided Products
If customers choose to provide their own cleaning products, they must:
- Ensure the product is compatible with the surfaces being cleaned.
- Confirm the product does not pose risks of damage, staining, or any undesirable effects.
- Take full responsibility for any issues arising from the use of their provided products, including potential damage or inefficiencies in cleaning.
Our team will assess the products and determine if they meet the requirements for the job. If deemed unsuitable, we reserve
the right to use our own products to ensure quality results.
Billing Policy
Hourly Billing for Cleaning Services
All cleaning services provided by Affordable Cleaning Today are billed on an hourly basis. This policy ensures transparency and consistency in our pricing, allowing clients to understand the exact cost associated with the time our cleaners spend on-site.
Discretionary Compensated Time
In certain circumstances, Affordable Cleaning Today may choose to comp up to 10 minutes of cleaning time at our sole discretion. This discretionary time compensation may apply in the following situations:
First-Time Cleanings: To ensure a positive initial experience, first-time clients may receive up to 10 minutes of additional cleaning time without charge.
Frequent Clients: Clients who have received over 10 cleanings from Affordable Cleaning Today may also be eligible for up to 10 minutes of discretionary compensated time, depending on the specific circumstances and the amount of overage time required.
Limitations on Discretionary Compensated Time
Even with multiple usages of discretionary compensated time, the total amount of compensated time will not exceed 15 minutes per cleaning session. This policy ensures that while we strive to provide exceptional service, our billing remains fair and sustainable.
Policy Enforcement
Affordable Cleaning Today reserves the right to determine the application of discretionary compensated time on a case-by-case basis. The decision to comp time will be made based on our assessment of the situation and the client’s history with our services.
Acknowledgment
By engaging Affordable Cleaning Today for cleaning services, clients acknowledge and agree to the terms outlined in this billing policy. This acknowledgment ensures that all parties have a clear understanding of the billing structure and any potential discretionary time compensation.
This policy is designed to be comprehensive and enforceable, providing a clear framework for our billing practices while allowing some flexibility to enhance client satisfaction.
Extreme Condition Cleaning Policy
At Affordable Cleaning Today, we strive to deliver exceptional cleaning services with fair pricing based on the condition of your home. While our Cleaner Care Adjustment Policy covers many common cleaning challenges, there are times when certain areas—such as bathrooms, kitchens, or other heavily used spaces—are found to be in a condition that goes beyond what is typically expected, even when disclosed in advance.
If any areas within the home are deemed to be in an extremely neglected or abandoned state—such as extensive grime buildup, severe mold or mildew, heavy soap scum, or deeply ingrained stains—a $50 gratuity per cleaner will be applied. This fee reflects the additional time, specialized products, and extra effort required to bring these areas up to our standard. This policy applies regardless of prior notice, as such conditions significantly impact the time and resources needed.
We ask for your understanding and cooperation in supporting a fair working environment for our cleaners and helping us maintain a reliable schedule for all clients.
SMS and Phone Call Policy
By signing up for our cleaning services at Affordable Cleaning Today, you agree to receive text messages and phone calls from us. These communications may include appointment confirmations, reminders, special offers, and other important information related to our services.
Consent to Receive SMS Messages and Phone Calls
Agreement: By providing your phone number, you consent to receive automated text messages and phone calls from Affordable Cleaning Today. Message and call frequency may vary.
Types of Messages and Calls: You may receive communications regarding appointment confirmations, reminders, service updates, promotions, and other relevant information.
Message and Data Rates: Standard message, data, and call rates may apply for any communications sent to you from us and to us from you. If you have any questions about your text plan, data plan, or call plan, it is best to contact your wireless provider.
Opting Out
How to Opt Out of SMS Messages: You can opt out of receiving text messages at any time. To stop receiving messages, reply "STOP" to any text message you receive from us. You will receive a one-time opt-out confirmation text message. After this, you will not receive any further text messages from us.
How to Opt Out of Phone Calls: If you wish to opt out of receiving phone calls, please contact our customer service team at [Your Customer Service Contact Information] or reply "STOP" to any text message and specify that you also wish to opt out of phone calls.
Assistance: If you need assistance, you can reply "HELP" to any text message you receive from us or contact our customer service team at [Your Customer Service Contact Information].
Privacy
Your privacy is important to us. We will not share or use your mobile number for any purpose other than for communications related to our services. For more information, please review our Privacy Policy at https://affordablecleaningtoday.com/privacy-policy-2/.
Changes to this Policy
We may update this SMS and Phone Call Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the date at the top of this policy.
Contact Us
If you have any questions about this SMS and Phone Call Policy, please contact us at:
[email protected]Cleaning Team
For our standard, deep, and move-out cleanings, we normally send one cleaner per job. However, for spaces larger than 2500 sq feet or for major dust situations, we will require sending two cleaners. Additional cleaners can be added for an extra fee. For our maid service, we typically send one cleaner per job regardless of the size of your home. However, if you require two cleaners for the maid service, we can arrange this for an additional fee of double the standard rate. Please contact us for a custom quote. The 2200 sq ft requirement is applicable to our standard, deep, and move-out cleaning services. Our cleaners are reliable and professional, ensuring your satisfaction with the cleaning services provided.
Right to Refuse Service
In the event of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, or disconnected utilities, we reserve the right to deny &/or terminate service.
We reserve the right to refuse service if the home is in a sanitary or unsafe condition. If you book a cleaning that is unreasonable, the cleaner may refuse to do the work immediately & you will be charged the cancellation fee.
Examples:
Cleaning bio-hazards (mold, blood, bodily fluids)
Cleaning cat litter boxes and floors
Cleaning insects and rodents
Cleaning couches and leather surfaces
Putting away dishes
Heavy Exterior window cleaning
Animal waste cleanup
Cleaning interior walls
Rust removal/cleaning
Industrial cleaning
Heavy lifting
Surface cleaning within arm's reach
High ceiling fan cleaning (must be requested during booking and cannot be reached by a 3-step ladder)
Clutter or hoarding cleanup
Cleaning chandeliers and glass lamps
Cleaning TVs and computers
Cleaning Day Preparation
Taking a few minutes to tidy up will enable the cleaners to easily access the areas/surfaces to be cleaned, such as floors, counters, tabletops, etc., as the price for cleaning is based on the cleaners focusing all of their time on cleaning. Please call the office in advance if you would like our cleaners to do these tasks on your behalf so that your cleaning fee can be adjusted accordingly.
Service Commencement and Access Policy
Start Time of Cleaning Services
The official start time for all cleaning services is based on the appointment time confirmed at booking. However, actual billing begins only once the assigned cleaner has clocked in upon arrival at your property. At this point, the cleaner will begin preparations, including unpacking materials and conducting any initial assessments to ensure effective service.
Billable Items: Waiting Time, Coordination, and Logistics
In alignment with our fair billing policies, waiting time, coordination, and logistical efforts required for service commencement are all considered billable items. This includes any time our cleaner spends waiting for property access, as well as additional coordination efforts necessary to communicate with clients or adjust schedules to accommodate access issues.
Access to Property
In cases where a client is unavailable to provide immediate access to the property, our cleaner will make reasonable efforts to wait, allowing up to 10-30 minutes for client communication regarding access. If, after this waiting period, the cleaner is still unable to access the property, the booking may be canceled, and a cancellation fee may apply based on our established policies.
Delay and Rescheduling Policy
Our team members may have multiple scheduled cleanings on a given day, and prompt access to each property is essential to maintain our commitments across all appointments. Please be aware that excessive delays may result in necessary rescheduling to ensure equitable service for all clients. If rescheduling is required, we will promptly communicate and arrange an alternative time, subject to availability.
Extra Services
These services are available for an extra charge:
Wash dishes
Clean inside fridge
Clean inside oven
Clean inside kitchen cabinets
Interior window clean
Hand detail blinds
Hand detail baseboards
Sweep inside the garage or balcony
Diamond Detailing
Detailed tub scrub
Pets
We will gladly work around pets, but we must limit indoor activity in order to maintain cleaning efficiency and safety. If your pet becomes anxious or presents a safety threat, Affordable Cleaning Today LLC reserves the right to remove its personnel from the premises.
It is our policy not to enter a house if we believe an animal is a threat. Pets may behave differently without family members present. If our cleaning technician is removed for aggressive animals, our cancellation policy will apply.
Service Fees
During the instant price calculation, we use our years of experience, but we may adjust the price based on the house's actual condition. In order to avoid any surprises when we arrive & discover the job requires extra time, we will notify you. If we are unable to reach you, the crew will have to leave & a cancellation fee will apply.
In the event that the cleaning time differs significantly from the original bid, Affordable Cleaning Today LLC will contact the client to discuss price or service revisions. We reserve the right to reevaluate rates at any time based on the amount of time it takes to perform the service to meet the client's standards.
Payments
Payments must be made by credit card.
Refund Policy
At Affordable Cleaning Today LLC, ensuring your satisfaction is our foremost goal. After our cleaning technicians complete their work, we conduct a thorough walkthrough with you to make sure all your expectations are met. If you have any concerns, especially regarding our checklist-based deep cleaning services, we encourage you to consult directly with the cleaning team member on-site or contact our office. Prompt communication is key to addressing and resolving any issues to your satisfaction.
Our hourly cleaning services are sold as-is and are customized based on the specific cleaning checklist you provide over the phone and onsite. Should you have any concerns or special requests during the cleaning process, we urge you to reach out to our concierge team or speak directly with the assigned cleaning team member. Our aim is to deliver a cleaning experience that perfectly aligns with your needs and standards.
At Affordable Cleaning Today LLC, we are committed to providing you with services that fully meet your expectations and contribute to a cleaner, more comfortable environment.
Loyalty Program
Membership perks and benefits are exclusive to members and cannot be transferred or shared with other individuals. Discounts apply to regularly priced items only and cannot be combined with other discounts or promotions. Booking priority is subject to availability and is not a guarantee of availability at any specific time or date. We will make every effort to accommodate members' scheduling preferences, but we cannot guarantee that all requests will be granted.
Members are responsible for maintaining the confidentiality of their membership status and any associated privileges. Any misuse or abuse of membership privileges may result in the immediate termination of membership status and the forfeiture of any associated perks and benefits.
We reserve the right to modify, suspend, or terminate membership perks and benefits at any time without prior notice. In the event of any such modifications, suspensions, or terminations, we will make every effort to notify members in a timely and reasonable manner.
By accepting membership status and its associated perks and benefits, members agree to comply with these terms and conditions as well as any other applicable policies and procedures.
After Hours Bookings
Prior to the arrival of our cleaner, we kindly ask that all clutter be removed from the areas that will be cleaned. This policy is in place to ensure that our cleaning services are completed as efficiently and effectively as possible. Please note that additional fees may be charged if the cleaning team/individual takes a long time to tidy up.
During the cleaning process, the cleaner will assess the level of dust and clutter in the area to be cleaned in order to provide an efficient and thorough clean. During this initial assessment, he/she will identify any areas that require special attention, allowing them to tailor the cleaning service accordingly. To ensure that your space is kept spotless and tidy, the assessment also determines if any extra services, like heavy or medium dusting, or additional hourly services (if they do not conflict with the cleaner's schedule), need to be added. Please note that our maid service is based on time, so the actual time required to clean your space will be factored in on-site.
For the safety and well-being of our cleaning personnel, we reserve the right to reschedule any cleaning appointments that go over 6 pm Eastern time or that require additional time beyond the initial estimate. We operate site unseen and base our cleanings on the conversations via the phone or the instruction in the special notes. If, upon arrival, our cleaner determines that more time is needed than initially estimated, we may choose to reschedule the appointment for a later time to ensure the safety of our staff.
If we determine that it is unsafe to continue working, we will communicate with the customer to reschedule the appointment for a later time. We value the safety and health of our staff and customers, and we appreciate your understanding in this matter.
Please note that we reserve the right to charge a fee for any appointments that are rescheduled due to safety concerns or additional time required beyond the initial estimate. We also reserve the right to cancel any appointments that pose a risk to our staff.
Thank you for your cooperation, which enables us to provide you with the highest quality of cleaning services.
Commercial Cleaning Terms & Conditions
Booking Confirmation:
We will work with you to pick a date that fits your schedule, as outlined in your contract. The agreed-upon cleaning schedule will be adhered to.
Service Scope & Special Requirements:
Our commercial cleaning includes janitorial services, deep cleaning, window cleaning, carpet cleaning, sanitization, and more, as per the agreement.
Specialized services such as industrial cleaning, heavy lifting, rust removal, high ceiling fan cleaning, hazardous material pickup, or any services requiring special protective equipment must be requested during booking and may incur additional fees.
Cleaning Team & Equipment:
The number of cleaners and the equipment used will be determined based on the size and needs of the commercial space.
Additional fees may apply for specialized equipment or additional personnel.
Right to Refuse Service:
We reserve the right to deny or terminate service in cases of safety concerns, severe clutter, disconnected utilities, or if the premises are in a sanitary or unsafe condition.
Services involving bio-hazards, dangerous chemicals, or other hazardous materials must be discussed and agreed upon in advance.
Payments:
Payments will be collected at the start of the month on the first payment when the first cleaning starts or at the end of the month, as per the agreement.
A 3% fee will be applied for credit card payments, and a 1% transaction fee for ACH payments.
Extra Services:
Specific extra services that are not part of regular cleaning must be identified and may incur additional fees.
Pets & Safety Policies:
Policies regarding working around pets and maintaining cleaning efficiency and safety must be outlined.
After Hours Bookings & Safety Concerns:
Procedures for handling appointments going beyond operational hours must be defined to ensure the safety and well-being of cleaning personnel.
Compliance with Laws & Regulations:
All services will be rendered in compliance with applicable federal, state, and local laws and regulations.
