Affordable Cleaning Today LLC

The online booking service does not guarantee that you will receive a spot for that date/time. You will be contacted by email or phone with a confirmation.

Standard Package

The Standard Package is our recurring cleaning service and offers the most scheduling flexibility of any package we provide. It is priced with a built-in discount compared to our one-time cleaning service.

Scheduling works through a preference system:

1. During onboarding, we will discuss your preferred date and time.
2. Your first month will be scheduled based on current availability.
3. By your second month, we will communicate what recurring date and time slots we have available for you going forward — so you will always know in advance.

Flexible Scheduling for Greater Savings

Clients who are flexible on dates and times may be eligible for greater savings. The more flexibility you can offer with scheduling, the more we can pass cost savings on to you while maintaining our high-quality service standards.

• One Discount Per Booking: Only one discount, promotion, coupon, or special offer may be applied per service booking. Discounts cannot be combined or stacked.
• Discount Eligibility: Discounts apply to the base service rate only. They do not apply to add-on services, heavy cleaning fees, or convenience fees unless explicitly stated.
• Operational Minimums: All services have a minimum time requirement based on service type and home size. These minimums are non-negotiable and reflect the minimum resources needed to deliver quality results. You can get a quote 24/7 through our online estimator at affordablecleaningtoday.com.
• Price Floors: No service may be priced below our published minimums regardless of discounts applied.
• Expiration: Coupons and promotional codes expire as stated at time of issuance. Expired codes cannot be honored.
• No Retroactive Application: Discounts cannot be applied to past bookings or services already rendered.
• Right to Modify: ACT reserves the right to modify, suspend, or terminate any promotion at any time.

What Is a FlexPass?

A FlexPass purchase adds service credits to your account. Each service credit entitles you to one cleaning session performed by our team, with a set amount of cleaning time based on the plan selected. Service credits have no cash value and are not redeemable for cash.

Time Allocation

• Solo Plan: Each credit includes up to 2 hours and 45 minutes of cleaning time, plus up to 15 minutes for coordination, strategizing, and setup. Total session time: up to 3 hours.
• Duo Plan: Each credit includes up to 2 hours and 15 minutes of cleaning time per team, plus up to 15 minutes for coordination. Total session time: up to 2.5 hours.

Leftover Time

If a cleaning session is completed in less than the allocated time, any remaining minutes will be credited to your FlexPass account as a time balance. This balance carries over and will be applied to your next FlexPass appointment.

Non-Refundable Policy

All FlexPass purchases are non-refundable. Service credits have no cash value and are not redeemable for cash. By purchasing, you are agreeing to these terms. Each credit reserves a cleaner's time, and our team plans around your booking.

In rare circumstances, management may issue a discretionary refund on a case-by-case basis at its sole discretion. Any such refund does not establish a precedent or obligation for future refund requests.

Credit Usage & Expiration

FlexPass service credits do not expire. We recommend scheduling within 6 months of purchase for the best cleaner availability. We will send periodic reminders to help you stay on top of scheduling. After 12 months of inactivity, please contact us to coordinate, as cleaner availability may vary.

Transferability

Service credits cannot be transferred to another person. If you need your cleaning done at a different address within our service area that meets standard clean conditions, we may accommodate this on a case-by-case basis.

Scheduling

FlexPass appointments are scheduled through our Atlas scheduling system. Availability depends on your selected plan and cleaner availability. We will work with you to find a convenient time within your available days.

Fraud Prevention

All purchases require phone verification. We reserve the right to suspend or terminate any account that we reasonably believe is involved in fraudulent activity, including but not limited to the use of stolen payment methods. Suspended credits will not be honored, and no refund will be issued for credits associated with fraudulent transactions.

• Review at Completion: Upon completion of cleaning services, the client agrees to promptly review the cleaning work while the cleaning team is present.
• First-Time Service Review: Special emphasis is placed on the first cleaning service. The client is encouraged to ensure all areas meet their standards.
• Immediate Feedback: Any areas requiring additional attention must be identified and communicated to the cleaning team before they leave the premises.
• Post-Service Agreement: Once the cleaning team departs, the service will be considered satisfactorily completed.

Billing and Pricing

• Hourly Billing Structure: All cleaning services are billed hourly. You are charged based on the actual time spent cleaning, with a minimum time required depending on your service type or plan.
• Estimated Minimum Time (Length): The "Length" listed in your booking confirmation represents the estimated minimum time required to complete your cleaning. This is the minimum amount you will be billed for.
• Transparent Costs: Divide the total service charge by the estimated time ("Length") to understand your hourly rate.
• Flexibility: Actual cleaning time may exceed the minimum estimate based on your home's condition and priorities.
• No Fixed Pricing: We do not offer flat-rate or bundled packages. All services are billed based on time worked to ensure fairness and quality.

Onsite Estimate

For a rough quote, we suggest submitting photos. However, walking through the home with our cleaning team on the day of service provides the most accurate and tailored estimate.

Time Estimates

Data-Driven Accuracy: Our time estimates are based on data from 3,000+ cleanings, Artificial Intelligence analysis of task complexity, and expert consultation from professional cleaners.

To account for real-world variability in home conditions, we include approximately one additional hour of buffer time in our quoted estimates. This ensures we reserve enough time to deliver thorough results without cutting corners. You are only charged for the actual time worked — if we finish ahead of the estimate, you pay less.

Discretionary Compensated Time

We may choose to comp up to 10 minutes of cleaning time at our sole discretion:

• First-Time Cleanings: First-time clients may receive up to 10 minutes of additional cleaning time without charge.
• Frequent Clients: Clients who have received over 10 cleanings may be eligible for up to 10 minutes of discretionary compensated time.

Limitation: The total amount of compensated time will not exceed 15 minutes per cleaning session.

Reserved Minimum Time Billing

Post-construction cleaning services operate on a reserved minimum time basis. When you see "Reserved" in your plan title, this indicates the minimum time commitment established during our initial assessment.

Exclusive Time Slot Reservation

During your reserved time slot, our cleaning staff is exclusively dedicated to your post-construction project. This reservation system ensures:

• No other cleaning appointments can be scheduled with our staff during your reserved time
• Our team is fully committed to your post-construction cleaning project
• Quality assurance through undivided attention and focus

Clients are entitled to one complimentary rescheduling per booking, depending on their package. Rescheduling must be done at least 48 hours before the appointment.

Your appointment slot is reserved exclusively for you. Last-minute cancellations not only prevent us from booking another customer but also impact the livelihoods of our team and the survival of our small business.

Cancellation Fees

• Less Than 48 Hours' Notice: 65% of the cleaning charge will be applied to offset the lost opportunity to rebook your slot.
• Less Than 24 Hours' Notice: Up to 80% of the cleaning charge may apply. These situations are reviewed individually.
• While Team Is On-Site: $50-$100 fee will be charged to account for travel and time already committed.
• Recurring Booking Cancellations After Second Appointment: Billing at a one-time cleaning rate of $204.99, with adjustments based on your service plan.

We distinguish between normal cleaning activities and heavy cleaning, which includes both the physical tasks required and specialized products needed.

Heavy Cleaning Charges

For packages that do not include heavy cleaning, an additional $50 to $100 per cleaner may be charged depending on the situation and extent of heavy cleaning required.

Undisclosed Heavy Cleaning: Higher fees may apply when heavy cleaning conditions are discovered on-site without prior disclosure.

Heavy Cleaning Activities Include

• Refrigerators: Removing stuck-on food, deep cleaning interiors with significant spills, scraping hardened food, addressing persistent odors
• Tile and Grout: Scrubbing or steaming to remove grime, stains, mold, or mildew
• Living Rooms: Intensive cleaning of tiled or hardwood floors, removing stubborn adhesive, gum, or buildup
• Bathrooms: Tackling soap scum, hard water stains, mold, mildew, and significant buildup

While our standard cleaning covers many common challenges, certain areas may require extra attention beyond what is typically expected.

We do not provide laundry services as part of our standard cleaning packages. However, laundry services may be offered under specific conditions:

Minimum Booking Requirement

Laundry services are only available to clients who book more than one cleaning appointment per month.

The official start time for all cleaning services is based on the appointment time confirmed at booking. However, actual billing begins only once the assigned cleaner has clocked in upon arrival at your property.

Billable Items

Waiting time, coordination, and logistical efforts required for service commencement are all considered billable items.

Access to Property

If a client is unavailable to provide immediate access, our cleaner will make reasonable efforts to wait, allowing up to 10-30 minutes for client communication. If still unable to access the property after this period, the booking may be canceled, and a cancellation fee may apply.

Standard, Deep, and Move-Out Cleanings

We normally send one cleaner per job. However, for spaces larger than 2,500 sq ft or for major dust situations, we will require sending two cleaners.

Maid Service

We typically send one cleaner per job regardless of the size of your home. However, if you require two cleaners for the maid service, we can arrange this for an additional fee of double the standard rate.

We reserve the right to deny or terminate service in the event of:

• Safety concerns
• Hostile, threatening, or harassing behavior toward our staff
• Weapons on-premises
• Severe clutter
• Disconnected utilities
• Sanitary or unsafe conditions

We DO NOT Clean:

• Bio-hazards (mold, blood, bodily fluids)
• Cat litter boxes and floors
• Insects and rodents
• Heavy exterior window cleaning
• Animal waste cleanup
• Rust removal/cleaning
• Industrial cleaning
• Heavy lifting
• High ceiling fan cleaning (must be requested during booking)
• Clutter or hoarding cleanup
• Chandeliers and glass lamps
• TVs and computers

Affordable Cleaning Today LLC does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, or any other characteristic protected by applicable law. We are committed to providing equal service to all customers and reasonable accommodations for customers with disabilities. Please inform us of any special requirements when booking.

These services are available for an extra charge:

• Wash dishes
• Clean inside fridge
• Clean inside oven
• Clean inside kitchen cabinets
• Interior window clean
• Hand detail blinds
• Hand detail baseboards
• Sweep inside the garage or balcony
• Diamond Detailing
• Detailed tub scrub

Taking a few minutes to tidy up will enable the cleaners to easily access the areas/surfaces to be cleaned, such as floors, counters, tabletops, etc.

Prior to the arrival of our cleaner, we kindly ask that all clutter be removed from the areas that will be cleaned. Additional fees may be charged if the cleaning team takes a long time to tidy up.

We will gladly work around pets, but we must limit indoor activity in order to maintain cleaning efficiency and safety.

If our cleaning technician is removed for aggressive animals, our cancellation policy will apply.

For the safety and well-being of our cleaning personnel, we reserve the right to reschedule any cleaning appointments that go over 6 PM Eastern time or that require additional time beyond the initial estimate.

All payments must be made by credit or debit card. Unfortunately, checks and cash are not accepted at this time.

How You Are Billed

You will receive a quoted estimate before your appointment based on the details you provide about your home. Once the cleaning is complete, your card is charged for the actual time worked — not the estimate. If our team finishes sooner than expected, you pay less.

First-Time Customer Estimates

Because every home is different and we haven't seen yours yet, we include up to one additional hour in your first-time estimate. This accounts for variations in home condition, layout, and cleaning complexity that are difficult to assess remotely.

This buffer ensures we reserve enough time to do the job thoroughly without rushing. Again, you are only charged for the actual time our team spends cleaning — if we finish early, your final charge reflects that.

Insurance & Property Protection

Affordable Cleaning Today LLC carries general liability insurance. If you believe our cleaning team caused damage to your property during service, you may file a claim through our online Damage Claim Portal at affordablecleaningtoday.com/damage-claim. Claims must be submitted within 7 days of the service date and include photographic evidence. Claims are reviewed and resolved within 30 to 90 business days.

To ensure a smooth experience for both you and our team, we place a temporary authorization hold on your card before your scheduled cleaning. This is a standard practice used by service businesses to confirm your payment method and reserve funds ahead of the appointment.

How It Works

• Hold Placed 48 Hours Before: Approximately 48 hours before your scheduled appointment, an authorization hold for the quoted estimate will be placed on your card. This reserves the funds but is not a final charge.
• Email Confirmation: You will receive an email when the hold is placed, including the hold amount, your appointment date, and the card on file.
• Adjusted After Service: Once the cleaning is complete, the hold is adjusted and captured as your final charge based on the actual time worked. If the cleaning takes less time than the estimate, you are only charged for the actual amount.
• Statement Appearance: The hold will appear on your bank statement as "Affordable Cleaning Today" and may show as a pending transaction until the final charge is processed.

Cancellations

If the appointment is canceled with proper notice, the hold will be released and the funds returned to your account per your bank's processing timeline (typically 3-7 business days).

If the final cleaning charge exceeds the original hold amount, we will contact you before processing the additional amount. Authorization holds are limited to the quoted estimate and will not exceed that amount without your prior approval.

For certain services, we may offer installment payment options through third-party "Buy Now, Pay Later" (BNPL) providers such as Affirm, Klarna, and Zip.

Important Disclosures

• Independent Providers: These payment services are operated by independent third-party companies, not by Affordable Cleaning Today.
• Terms Set by Provider: All terms, conditions, interest rates, fees, and eligibility requirements are determined solely by the respective payment provider.
• No Guarantees: Affordable Cleaning Today makes no representations or guarantees regarding approval, interest rates, fees, or any other terms offered by these providers.
• Review Terms Carefully: Before using any BNPL service, you are responsible for reviewing and understanding the provider's terms of service, privacy policy, and fee structure.

Availability: BNPL options may not be available for all services or at all times. Eligibility is determined by the payment provider based on their own criteria.

Ensuring your satisfaction is our foremost goal. After our cleaning technicians complete their work, we conduct a thorough walkthrough with you to make sure all your expectations are met.

Addressing Concerns

If you have any concerns, especially regarding our checklist-based deep cleaning services, we encourage you to consult directly with the cleaning team member on-site or contact our office. Prompt communication is key to addressing and resolving any issues to your satisfaction.

Hourly Cleaning Services

Our hourly cleaning services are sold as-is and are customized based on the specific cleaning checklist you provide over the phone and onsite.

Affordable Cleaning Today may take photos of your property before and after cleaning for marketing purposes.

Consent to Receive Communications

By signing up for our cleaning services, you agree to receive text messages and phone calls from us. These communications may include appointment confirmations, reminders, special offers, and other important information related to our services.

Communication Hours and Limits

• We contact you only between 8:00 AM and 8:00 PM Eastern Time.
• We will not contact you more than 3 times within a 24-hour period.

Opting Out

• SMS Messages: Reply "STOP" to any text message to opt out.
• Phone Calls: Contact our customer service team or reply "STOP" to any text and specify you wish to opt out of phone calls.
• Assistance: Reply "HELP" to any text message or contact our customer service team.

Privacy: Your privacy is important to us. We will not share or use your mobile number for any purpose other than for communications related to our services.

Membership perks and benefits are exclusive to members and cannot be transferred or shared with other individuals.

• Discounts apply to regularly priced items only and cannot be combined with other discounts or promotions
• Booking priority is subject to availability and is not a guarantee of availability at any specific time or date
• Members are responsible for maintaining the confidentiality of their membership status and any associated privileges
• Any misuse or abuse of membership privileges may result in immediate termination of membership status

• Scope: All disputes related to services will be resolved exclusively through arbitration.
• Waiver of Jury Trial: Clients waive their right to a court trial, including class actions.
• Process: Disputes will be resolved by a neutral arbitrator under AAA rules, with decisions being final.
• Confidentiality: Both parties agree to maintain confidentiality of arbitration proceedings.
• Costs: For disputes involving amounts under $500, Affordable Cleaning Today will cover the arbitration filing fee. For larger disputes, costs will be shared unless otherwise determined by the arbitrator.
• Small Claims Court: Either party may bring claims in small claims court in Pasco County, Florida as an alternative to arbitration.
• Opt-Out: You may opt out of this arbitration agreement by notifying us in writing within 30 days of your first booking. Send notice to [email protected] with subject line "Arbitration Opt-Out".
• Venue: All arbitration proceedings shall take place in Pasco County, Florida under AAA Consumer Arbitration Rules.
• Limitation: Arbitrators cannot award damages beyond actual losses unless required by law.
• Modification: Terms may be updated, and continued service use constitutes acceptance.

Booking Confirmation

We will work with you to pick a date that fits your schedule, as outlined in your contract.

Service Scope

Our commercial cleaning includes janitorial services, deep cleaning, window cleaning, carpet cleaning, sanitization, and more, as per the agreement.

Payments

• 3% fee will be applied for credit card payments
• 1% transaction fee for ACH payments

Compliance

All services will be rendered in compliance with applicable federal, state, and local laws and regulations.

Affordable Cleaning Today uses artificial intelligence (AI) technology to assist with certain customer service functions, including but not limited to:

• Generating cleaning service quotes and estimates
• Responding to customer inquiries via SMS and automated messaging
• Scheduling and appointment coordination
• Follow-up communications and customer support

AI-Generated Content

Some messages, quotes, and responses you receive may be generated or assisted by AI technology. While we strive for accuracy, AI-generated content should be considered preliminary and may require confirmation from our staff.

Human Oversight

All AI-assisted communications are monitored by our team. For critical matters, complex situations, or if you prefer to speak with a human representative, please call our office directly at (727) 228-6075.

Data Usage

Information you provide through AI-assisted systems is used to improve service quality and customer experience. We maintain strict privacy standards and do not share your personal information with third parties except as necessary to provide our services.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought in the courts of Pasco County, Florida.

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new terms on our website and updating the date at the top of this policy.