In the cleaning industry, professionalism and punctuality are critical. When a cleaner fails to show up to a scheduled appointment, it doesn't just affect the team — it can result in lost clients, negative reviews, and higher operational and marketing costs. Every missed appointment puts our reputation and future opportunities at risk. We're looking for motivated individuals who understand the importance of reliability and want to grow with a company that values their effort.

Deposit Refund Eligibility

Your $50 deposit is returned with your subcontractor payment at the end of your first pay period, less only any documented, lawful deduction for the missed-appointment conditions below. Total deductions cannot exceed $50.

Accepted appointments and notice: Subcontractor retains full discretion to accept or reject any offered cleaning assignment. However, once Subcontractor accepts a specific assignment, they commit to completing it at the client-specified time (typically between 10 AM and 2 PM Eastern Time). If Subcontractor is unable to fulfill an already accepted assignment, they must notify ACT at least 48 hours in advance to allow time to secure a replacement contractor. If an assignment is accepted less than 48 hours before its start, or an unforeseen event prevents 48-hour notice, contact ACT as soon as you know you cannot fulfill it. If an emergency prevents contact, contact ACT as soon as reasonably possible. The notice requirement applies to already accepted assignments; it does not require advance permission to change general availability or decline an unaccepted offer. An accepted appointment is an onboarding or trial appointment whose date, start time and location you affirmatively agreed to by message or other recorded confirmation. A declined assignment, an unconfirmed offer or an appointment ACT or the customer cancels is not a missed accepted appointment. Use a call, text or email to contact the ACT office and keep the record; an unanswered call or undelivered message still counts as an attempt. A documented emergency that prevented timely contact is excluded from the deduction conditions.

Missed-appointment deduction conditions: ACT may review a deduction only if (1) you miss an accepted appointment and make no attempt to contact ACT at all on that appointment date, measured in Eastern time, or (2) you miss two or more accepted appointments before the deposit return without the timely contact described above. A single missed appointment with a same-day contact attempt does not meet condition (1). Timely cancellations, excused emergencies, performance ratings, complaints and ending the trial alone do not meet either condition. No payment is due for cleaning services not performed; payment owed for services actually performed remains payable in full.

Documented losses, cap and review: Meeting a missed-appointment condition does not automatically forfeit the deposit. ACT may deduct only reasonable, documented direct losses caused by the qualifying missed appointment or appointments, after reasonable efforts to reduce the loss, up to $50 total across this deposit. Examples are incremental replacement-cleaner costs or an actual customer refund caused by the unstaffed appointment. Deduct avoided costs and other recoveries; do not count the same loss twice. Customer inconvenience, estimated lost future business, reputation damage, ordinary overhead and subjective dissatisfaction are not deposit deductions. The background-check charge cannot be counted again as a missed-appointment loss. With no documented recoverable loss, the full $50 is returned. The full $50 can be retained only if documented lawful losses total at least $50. ACT provides the accepted appointment confirmation, contact records, itemized costs and deduction calculation in writing before retaining any amount, and returns the unused balance on the payment schedule above. Send corrections or supporting records to [email protected] with your deposit ID; ACT reviews them and provides a written explanation. This agreement caps ACT’s recovery for these missed-appointment losses at $50 and does not authorize an additional charge, collection claim or deduction from earned service pay for those same losses.